This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 11 Marketing Management – Quiz 22 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 11 Marketing Management Quiz 22 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What statement is not correct? A) Marketing can increase revenue. B) Building and maintaining reputation. C) Marketing can help control the cost in a company. D) Effective consumer engagement. Show Answer Correct Answer: C) Marketing can help control the cost in a company. 2. AMONG THE 3 TYPES OF DIVERSIFICATION STRATEGIES, ..... IS A MUCH RISKIER STRATEGY THAN THE 2 OTHER TYPES. A) CONCENTRIC DIVERSIFICATION. B) CONGLOMERATE DIVERSIFICATION. C) HORIZONTAL DIVERSIFICATION. D) None of the above. Show Answer Correct Answer: B) CONGLOMERATE DIVERSIFICATION. 3. How do service companies manage peak demand? A) Lowering prices during high demand. B) Offering large discounts. C) Extending operational hours. D) Using part-time employees. Show Answer Correct Answer: D) Using part-time employees. 4. Branding is part of A) Promotion. B) Product. C) Planning. D) Place. Show Answer Correct Answer: B) Product. 5. During a sale in a department store, many goods are on ..... A) Special offer. B) Product launch. C) Marketing plan. D) Brand loyalty. Show Answer Correct Answer: A) Special offer. 6. What is the main goal of public relations in the promotion mix? A) Build and maintain a positive image and reputation. B) Generate customer loyalty. C) Create brand awareness. D) Increase sales and revenue. Show Answer Correct Answer: A) Build and maintain a positive image and reputation. 7. THESE ARE ENTITIES THAT WORK WITH THE COMPANY TO CREATE VALUE FOR TARGET CUSTOMERS. A) CUSTOMER. B) COMPANY. C) COMPETITORS. D) COLLABORATORS. Show Answer Correct Answer: D) COLLABORATORS. 8. Apple consistently responds to consumer wants by modifying the iPhone with new features that help their daily lives. A) Marketing Information Management. B) Promotion. C) Product Management. D) Selling. Show Answer Correct Answer: C) Product Management. 9. How do economic factors influence market analysis? A) Economic factors significantly influence market analysis by affecting consumer behavior and market conditions. B) Consumer behavior is unaffected by economic conditions. C) Economic factors have no impact on market analysis. D) Market analysis is solely based on historical data. Show Answer Correct Answer: A) Economic factors significantly influence market analysis by affecting consumer behavior and market conditions. 10. Berikut merupakan Tahapan Product Life Cycle, kecuali A) Maturity. B) Decline. C) Introduce. D) Growth. Show Answer Correct Answer: C) Introduce. 11. Jason works for Sky Airlines. When reserving airline tickets for customers by telephone, Jason needs to obtain the customer's desired arrival and departure locations, travel dates, and A) Passport and credit card information. B) Identification number and email adress. C) Contact and payment information. D) Telephone number and travel code. Show Answer Correct Answer: C) Contact and payment information. 12. In marketing management, what does the term "market segmentation" refer to? A) Merging different markets into one large market. B) Reducing the size of the product range. C) Dividing a market into smaller groups with similar needs or characteristics. D) Increasing the market share. Show Answer Correct Answer: C) Dividing a market into smaller groups with similar needs or characteristics. 13. When consumers are grouped by variables such as age, gender, income, and education, the firm is using: A) Behavioral segmentation. B) Geographic segmentation. C) Demographic segmentation. D) Psychographic segmentation. Show Answer Correct Answer: C) Demographic segmentation. 14. How does social media influence marketing strategies? A) Social media reduces customer feedback and interaction. B) Social media decreases the effectiveness of traditional ads. C) Social media enhances targeted advertising, consumer engagement, and brand loyalty. D) Social media limits brand visibility and reach. Show Answer Correct Answer: C) Social media enhances targeted advertising, consumer engagement, and brand loyalty. 15. Which of the following is not a feature of marketing? A) It is consumer-oriented. B) It is a one-time activity. C) It is goal-oriented. D) It is a continuous process. Show Answer Correct Answer: B) It is a one-time activity. 16. The concept when organizations carry out activities to "sell" the organization itself is called which of the following? A) Employer branding. B) Employer services. C) Place marketing. D) Place employment. Show Answer Correct Answer: B) Employer services. 17. The first stage in the marketing funnel A) Awarness. B) Retention. C) Activation. D) Aquisation. Show Answer Correct Answer: A) Awarness. 18. It act as a silent salesman as it promotes the product and increases its sale. A) Labelling. B) Branding. C) Trade Mark. D) Packaging. Show Answer Correct Answer: D) Packaging. 19. Tujuan dari Pemasaran adalah A) Mempertahankan dan menumbuhkan pelanggan melalui kepuasan. B) Menarik pelanggan baru dengan nilai unggul. C) Membangun hubungan dengan pelanggan yg menguntungkan. D) Semua benar. Show Answer Correct Answer: D) Semua benar. 20. What is repositioning in marketing? A) Rebranding a product. B) Adjusting the price of a product. C) Changing the packaging of a product. D) Changing the positioning of a product or brand in the market. Show Answer Correct Answer: D) Changing the positioning of a product or brand in the market. 21. What does "first in, first win" refer to when marketing to expectant parents? A) Getting the first sale to parents after their last baby is born. B) Brand loyalty among families of procreation. C) The wide range of products that first-time parents need. D) The importance of reaching expectant parents early to win their trust. E) The fact that whoever gets the first sale to new parents gets all their business. Show Answer Correct Answer: D) The importance of reaching expectant parents early to win their trust. 22. True of False:Marketing strategies are important to companies because it helps a company to the how to sell the right product at the right price, at the right place and at the right time most effectively A) True. B) False. C) All the above. D) None of the above. Show Answer Correct Answer: A) True. 23. Which quote emphasizes a holistic view of consumers in marketing? A) Marketing is about transactions. B) Good marketers see consumers as complete human beings. C) Products sell themselves. D) Sales are paramount. Show Answer Correct Answer: B) Good marketers see consumers as complete human beings. 24. Why is it important to identify your market, or potential customers? A) Companies will develop new products to meet a need that has not yet been met or to compete with another company.). B) It helps a company to the how to sell the right product at the right price, at the right place and at the right time most effectively. C) So that the business can focus the marketing efforts in a cost effective and efficient manner. D) None of the above. Show Answer Correct Answer: C) So that the business can focus the marketing efforts in a cost effective and efficient manner. 25. Metode pricing yang mendasarkan harga pada nilai pelanggan adalah ..... A) Value. B) Markup. C) Target-return. D) Perceived-Value. E) Going-Rate. Show Answer Correct Answer: D) Perceived-Value. 26. Which of the following is NOT considered a type of reseller? A) Distributor. B) Retailer. C) Manufacturer. D) Wholesaler. Show Answer Correct Answer: C) Manufacturer. 27. What is "variability" in the context of services? A) Services are produced and consumed simultaneously. B) Service quality can vary depending on the provider and time. C) Services cannot be stored. D) Services require customer participation. Show Answer Correct Answer: B) Service quality can vary depending on the provider and time. 28. "Marketing management as the art and science of choosing target markets and getting, keeping and growing customers through creating, delivering and communicating superior customer values of management." Define by ..... A) Harold Koontz. B) Robert L. Trewelly. C) Philip Kotler. D) Kreitner. Show Answer Correct Answer: C) Philip Kotler. 29. Polaroid instant cameras lost demand years ago but have recently made a comeback as a vintage collectible among youth.At which PLC stage can this product be considered now? A) Introduction Stage-reintroduced with a new market segment. B) Decline Stage-since total global demand is still low. C) Growth Stage-rapid sales due to nostalgia. D) Maturity Stage-due to brand loyalty. Show Answer Correct Answer: A) Introduction Stage-reintroduced with a new market segment. 30. A process by which companies create value for the customer and build strong customer relationships to capture value in return.-Philip Kotler A) Marketing management. B) Marketing. C) Marketing strategy. D) None of the above. Show Answer Correct Answer: B) Marketing. 31. A tube of a shaving cream usually comes in a cardboard box. This is an example of ..... A) Primary packaging. B) Secondary packaging. C) Transportation packaging. D) None of these. Show Answer Correct Answer: B) Secondary packaging. 32. Which is a set of tangible and intangible attributes designed to satisfy consumer needs? A) Promotion. B) Place. C) Product. D) Price. Show Answer Correct Answer: C) Product. 33. Geographic-level Market Demand helps in: A) Understanding consumer preferences globally. B) Planning distribution strategies for specific areas. C) Identifying potential new markets. D) Setting pricing strategies across regions. Show Answer Correct Answer: B) Planning distribution strategies for specific areas. 34. Financial publics are: A) Banks and stockholders. B) Householders and customers. C) All the above. D) None of the above. Show Answer Correct Answer: A) Banks and stockholders. 35. Fokus strategi presume marketing adalah A) Focus pada awareness dari audien. B) Menggabungkan produk dengan produk/jasa yang berbeda. C) Menunggu respon pesaing. D) Memviralkan konten. E) Head to head with competitor. Show Answer Correct Answer: A) Focus pada awareness dari audien. 36. ..... are human needs take as they are shaped by culture and individual personality. A) Demands. B) Wants. C) Value. D) Satisfaction. Show Answer Correct Answer: B) Wants. 37. Select the factor based on the explanation:Companies will modify or change their products to meet the needs of customers based upon research and customers comments. It is important that they keep up with demand. A) Product Line (Depth, Extension & Contraction). B) Branding. C) Packaging. D) Product Modification. E) Repositioning. Show Answer Correct Answer: D) Product Modification. 38. One company licenses another to produce its product, or two companies jointly market their complementary products is known as ..... A) Strategic alliances. B) Promotional alliances. C) Logistics alliances. D) Product alliances. Show Answer Correct Answer: D) Product alliances. 39. A person who buys the product or service is a ..... A) Target market. B) Competition. C) Brand. D) Customer. Show Answer Correct Answer: D) Customer. 40. Which of the following is NOT a reason for importance of marketing information? A) It solves marketing problems. B) It identifies market opportunities. C) Monitors performance. D) It persuades, reminds or informs customers about a product. Show Answer Correct Answer: D) It persuades, reminds or informs customers about a product. 41. A contractual agreement between two parties in which former gives license to later for doing business under an established name using this license: A) Chain store. B) Independent store. C) Franchise. D) Consumer Cooperative store. Show Answer Correct Answer: C) Franchise. 42. Identify the factor based on the given explanation.As these increase, so will the price and vice versa A) Cost & Expenses. B) Supply & Demand. C) Consumer Perception. D) Competition. E) Government. Show Answer Correct Answer: A) Cost & Expenses. 43. What is the main challenge in managing service quality? A) Measuring physical outcomes. B) Controlling variability among service providers. C) Reducing production costs. D) Maintaining product inventory. Show Answer Correct Answer: B) Controlling variability among service providers. 44. How does labeling contribute to product marketing? A) Labeling is only important for food products and not for other industries. B) Labeling contributes to product marketing by enhancing brand recognition and providing essential product information. C) Labeling is primarily used for legal compliance and has no marketing impact. D) Labeling reduces production costs and increases profit margins. Show Answer Correct Answer: B) Labeling contributes to product marketing by enhancing brand recognition and providing essential product information. 45. Aini and Khalid just purchased a house for their marriage. They realized they need to prepare their new house before moving in. What stage of the consumer decision making process is this? A) Evaluation of alternatives. B) Information search. C) Problem recognition. D) Post purchase decision. Show Answer Correct Answer: C) Problem recognition. 46. Which of the following is not included in the elements of physical distribution? A) Costing. B) Warehousing. C) Transportation. D) Inventory. Show Answer Correct Answer: A) Costing. 47. ..... is the portion or percentage of an industry's sales that is earned by a particular brand or company. A) Net sales. B) Segment of sales. C) Share of voice. D) Market share. Show Answer Correct Answer: D) Market share. 48. Which is not the type of Segmentation A) Psychographic. B) Telepathic. C) Demographic. D) Behavioral. Show Answer Correct Answer: B) Telepathic. 49. In demand forecasting, understanding customer behavior is crucial for: A) Reducing production costs. B) Ensuring sufficient stock levels and avoiding shortages. C) Limiting market research expenses. D) Increasing advertising frequency. Show Answer Correct Answer: B) Ensuring sufficient stock levels and avoiding shortages. 50. Marketing Management is the ..... of choosing target markets and getting, keeping and growing customers through creating, delivering and communicating superior customer value. A) Science. B) Art. C) Science and Art. D) None of the Above. Show Answer Correct Answer: C) Science and Art. 51. What role does customer relationship management (CRM) play in marketing management? A) CRM helps businesses manage and analyze customer interactions, enabling personalized marketing campaigns, improving customer retention, and enhancing overall customer satisfaction. B) CRM has no impact on marketing management. C) CRM only focuses on sales management. D) CRM is only useful for small businesses. Show Answer Correct Answer: A) CRM helps businesses manage and analyze customer interactions, enabling personalized marketing campaigns, improving customer retention, and enhancing overall customer satisfaction. 52. Samsung Galaxy smartphones have high sales, numerous competitors, frequent model upgrades, and rely on promotions and brand loyalty to maintain share.They are most likely in which PLC stage? A) Growth Stage-as more users are switching to Samsung. B) Maturity Stage-as the market is saturated with similar products. C) Introduction Stage-as new models are frequently launched. D) Decline Stage-as consumers shift to cheaper brands. Show Answer Correct Answer: B) Maturity Stage-as the market is saturated with similar products. 53. What must a supervisor do when implementing a preventive disciplinary program? A) Use progressive penalties. B) Take corrective action promptly for infractions. C) Maintain proper records of an employee's violation. D) Communicate standards clearly. Show Answer Correct Answer: D) Communicate standards clearly. 54. Which of the following is not part of demographic segmentation? A) Age. B) Interest and activity. C) Income. D) Education. Show Answer Correct Answer: B) Interest and activity. 55. Demographic, socio-cultural, economic, ethical, political, physical and technological environments are variables of what uncontrollable environment? A) Micro-environment variables. B) Macro-environmen variables. C) All the above. D) None of the above. Show Answer Correct Answer: B) Macro-environmen variables. 56. GOODS THAT ENTER THE MANUFACTURER'S PRODUCT COMPLETELY A) CAPITAL ITEMS. B) SUPPLIES. C) MATERIALS AND PARTS. D) BUSINESS SERVICES. Show Answer Correct Answer: C) MATERIALS AND PARTS. 57. Which display, sell, or deliver the physical product or service(s) A) Marketing channels. B) Service channels. C) Communication channels. D) Distribution channels. Show Answer Correct Answer: D) Distribution channels. 58. According to the modern marketing concept, which of the following statements is true? A) It refers to the group of people who do not have the ability but willingness to buy a particular product. B) It refers to only the set of people who have the purchasing power to buy a particular product. C) It refers to the set of actual and potential buyers for a product. D) It refers only to the people who show interest in a particular product. Show Answer Correct Answer: C) It refers to the set of actual and potential buyers for a product. 59. Which of the following is a classification of products? A) Employee benefits. B) Consumer goods. C) Production costs. D) None of the above. Show Answer Correct Answer: B) Consumer goods. 60. The organization's micro environment also includes various publics, A public is any group that has an actual or potential impact on an organization's ability to achieve its objectives. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 11 Marketing Management Quiz 1Class 12 Business Studies Chapter 11 Marketing Management Quiz 2Class 12 Business Studies Chapter 11 Marketing Management Quiz 3Class 12 Business Studies Chapter 11 Marketing Management Quiz 4Class 12 Business Studies Chapter 11 Marketing Management Quiz 5Class 12 Business Studies Chapter 11 Marketing Management Quiz 6Class 12 Business Studies Chapter 11 Marketing Management Quiz 7Class 12 Business Studies Chapter 11 Marketing Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books