This quiz works best with JavaScript enabled. Home > Cbse > Class 12 > Commerce > Business Studies > Class 12 Business Studies Chapter 11 Marketing Management – Quiz 34 🏠 Homepage 📘 Download PDF Books 📕 Premium PDF Books Class 12 Business Studies Chapter 11 Marketing Management Quiz 34 (60 MCQs) Quiz Instructions Select an option to see the correct answer instantly. 1. What role does consumer behavior play in marketing management? A) Understanding consumer behavior only benefits product development. B) Consumer behavior is crucial for tailoring marketing strategies and improving customer satisfaction. C) Consumer behavior has no impact on customer loyalty. D) Consumer behavior is irrelevant to marketing strategies. Show Answer Correct Answer: B) Consumer behavior is crucial for tailoring marketing strategies and improving customer satisfaction. 2. Which one of the following factors is not relevant to price fixation? A) Obtaining market leadership. B) Age of an organisation. C) Value for money. D) Product differentiation. Show Answer Correct Answer: B) Age of an organisation. 3. Thinking of the Product Development Cycle, what stage would product features be enhanced to differentiate from competitors? A) Maturity. B) Introduction. C) Decline. D) Growth. Show Answer Correct Answer: A) Maturity. 4. Tidak ada satupun perusahaan yang dapat mencapai pasar dengan memuaskan ..... A) Pemasoknya. B) Distributornya. C) Semua pembeli. D) Pemerintah daerahnya. E) Pemiliknya. Show Answer Correct Answer: C) Semua pembeli. 5. Salah satu komponen bauran pemasaran adalah product, beberapa strategi yang di kembangkan dalam produk kecuali ..... A) Pembungkus yang baik. B) Creativ. C) Membuat produk lain dengan harga tinggi. D) Membuat produk lain dengan harga lebih rendah. E) Beri merk dagang. Show Answer Correct Answer: B) Creativ. 6. A relational database that is designed for query and analysis. A) Data warehouse. B) Data mining. C) Customer database. D) Database marketing. Show Answer Correct Answer: A) Data warehouse. 7. Kamala writes a blog about movies she's seen, books she's read, and concerts she's attended. Her blog provides information and opinions. Feedback from her readers is positive, and they are appreciative of the advice that she's given. Which of the following would be the most apt description of the role played by Kamala? A) Silent majority. B) Protector. C) Protestor. D) Influencer. E) Adapter. Show Answer Correct Answer: D) Influencer. 8. How can businesses leverage influencer marketing? A) Influencer marketing is only effective for large corporations. B) Businesses can enhance brand visibility and credibility by partnering with influencers to reach targeted audiences. C) Partnering with influencers is too expensive for small businesses. D) Businesses should avoid using social media for marketing. Show Answer Correct Answer: B) Businesses can enhance brand visibility and credibility by partnering with influencers to reach targeted audiences. 9. Terdapat 4 Bauran Manajemen Pemasaran Produk yang dikenal sebagai 4 P. Manakah yang bukan merupakan Bauran Pemasaran Produk? A) Pride. B) Promotion. C) Place. D) Product. Show Answer Correct Answer: A) Pride. 10. A basic rule for print and online advertising is to have an appropriate message for the: A) Intended audience. B) Seller. C) Producer. D) Retailer. Show Answer Correct Answer: A) Intended audience. 11. SUCCESSFUL COMPANIES RECOGNIZE AND RESPOND PROFITABLY TO UNMET NEEDS AND TRENDS. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 12. Consumers often choose and use brands that have a brand personality consistent with how they see themselves, also known as the ..... self-concept. A) Actual. B) Prohibitive. C) Others'. D) Suggestive. Show Answer Correct Answer: A) Actual. 13. How can demographic segmentation be applied in marketing? A) It is used to analyze market trends without considering consumer characteristics. B) Demographic segmentation allows marketers to tailor their strategies to specific groups based on characteristics like age, gender, and income. C) Demographic segmentation focuses solely on geographic location. D) Demographic segmentation is irrelevant for online marketing strategies. Show Answer Correct Answer: B) Demographic segmentation allows marketers to tailor their strategies to specific groups based on characteristics like age, gender, and income. 14. Which of the following is not the objective of advertisement? A) Creation of Demand. B) Quality of Product. C) Increase goodwill of business. D) Increase sells. Show Answer Correct Answer: B) Quality of Product. 15. The marketing plan is often referred to as a "roadmap" because it: A) Shows the travel plan for the marketing team. B) Includes a map of distribution centers. C) Provides detailed directions on how to reach marketing goals. D) Only focuses on geographic segmentation. Show Answer Correct Answer: C) Provides detailed directions on how to reach marketing goals. 16. How can geographic segmentation improve marketing efforts? A) Geographic segmentation eliminates the need for market research. B) Geographic segmentation improves marketing efforts by enabling targeted campaigns that cater to the specific needs and preferences of consumers in different locations. C) Geographic segmentation focuses solely on age demographics. D) Geographic segmentation is only useful for online marketing. Show Answer Correct Answer: B) Geographic segmentation improves marketing efforts by enabling targeted campaigns that cater to the specific needs and preferences of consumers in different locations. 17. Actually marketing means- A) Exchange. B) To satisfy the consumer. C) Sells. D) None of these. Show Answer Correct Answer: B) To satisfy the consumer. 18. What are the elements of the promotion mix? A) Advertising, Sales Promotion, Public Relations, Personal Selling. B) Market Research, Brand Management, Customer Feedback. C) Event Sponsorship, Social Media Engagement, Content Marketing. D) Product Development, Pricing Strategy, Distribution Channels. Show Answer Correct Answer: A) Advertising, Sales Promotion, Public Relations, Personal Selling. 19. Their function is to write blog post, marketing copy and other forms of content for the web. A) Web Planner. B) Web Specialist. C) Web Content Writer. D) Web Developer. Show Answer Correct Answer: C) Web Content Writer. 20. Berikut ini bukan fungsi saluran distribusi, yakni: ..... A) Non-Fisik. B) Promosi. C) Negosiasi. D) Informasi. Show Answer Correct Answer: A) Non-Fisik. 21. What is not the P of marketing A) Promotion. B) Place. C) Price. D) Practicality. Show Answer Correct Answer: D) Practicality. 22. A software company segments its market based on customers' level of expertise with technology. What type of segmentation is this? A) Behavioral segmentation. B) Psychographic segmentation. C) Demographic segmentation. D) Geographic segmentation. Show Answer Correct Answer: A) Behavioral segmentation. 23. The two basic promotion mix strategies marketers can choose from are: A) Advertising and Personal Selling. B) Direct Marketing and Public Relations. C) Push promotion and Pull promotion. D) Primary and Secondary promotion. Show Answer Correct Answer: C) Push promotion and Pull promotion. 24. The measure of intimacy a customer has with a brand is known as: A) Brand image. B) Brand loyalty. C) Brand value. D) Brand equity. Show Answer Correct Answer: B) Brand loyalty. 25. What is behavioral segmentation primarily based on? A) Demographic information such as age and gender. B) Consumer habits, such as brand loyalty and usage rate. C) Consumer personality and lifestyle. D) Company location. Show Answer Correct Answer: B) Consumer habits, such as brand loyalty and usage rate. 26. Delta Motor works markets its cars based on the age, gender, and income of its customers. Which of the following types of market segmentation is evident here? A) Geographic segmentation. B) Benefit segmentation. C) Demographic segmentation. D) Occasion segmentation. Show Answer Correct Answer: C) Demographic segmentation. 27. Grouping consumers based on their lifestyle, self-concept, and self-values is an example of which type of segmentation? A) Geographic segmentation. B) Demographic segmentation. C) Benefits segmentation. D) Psychographic segmentation. Show Answer Correct Answer: D) Psychographic segmentation. 28. Alasan bidang pemasaran membutuhkan sistem informasi, kecuali ..... A) Bauran pemasaran. B) Penemuan Teknologi Informasi. C) Kemajuan teknologi. D) Produk yang bervariasi. E) Tingkat persaingan yang tinggi. Show Answer Correct Answer: A) Bauran pemasaran. 29. THE FIRST STEP IN THE BUSINESS UNIT STRATEGIC PLANNING PROCESS IS ..... A) FEEDBACK AND CONTROL. B) GOAL FORMULATION. C) BUSINESS MISSION. D) IMPLEMENTATION. Show Answer Correct Answer: C) BUSINESS MISSION. 30. Supplier, marketing intermediaries, costumers, competitors and the general public as elements or forces influencing what kind of uncontrollable environmental factor? A) Micro-environment variables. B) Macro-environment variables. C) All the above. D) None of the above. Show Answer Correct Answer: A) Micro-environment variables. 31. The customer will judge the offering by three basic elements:, services mix and quality, and price. A) Performance. B) Price. C) Salespeople. D) Product features and quality. Show Answer Correct Answer: D) Product features and quality. 32. What role does competition play in marketing according to the document? A) It hinders growth. B) It is irrelevant to marketing strategies. C) It only affects pricing. D) It is one of the two interacting components of marketing. Show Answer Correct Answer: D) It is one of the two interacting components of marketing. 33. What is the significance of customer relationship management (CRM)? A) CRM is only useful for large corporations. B) CRM is crucial for managing customer relationships, improving service, and driving sales growth. C) CRM systems are primarily for tracking employee performance. D) CRM has no impact on customer satisfaction. Show Answer Correct Answer: B) CRM is crucial for managing customer relationships, improving service, and driving sales growth. 34. Which of the following best describes the segmentation base used by Uber when it targets both premium (Uber Black) and budget users (Uber Auto)? A) Behavioral segmentation. B) Income-based segmentation. C) Demographic segmentation. D) Psychographic segmentation. Show Answer Correct Answer: B) Income-based segmentation. 35. What are the defining characteristics of a utilitarian product? A) Aesthetic appeal and luxury features. B) Functionality, practicality, efficiency, durability, and cost-effectiveness. C) High price and exclusivity. D) Complex design and intricate details. Show Answer Correct Answer: B) Functionality, practicality, efficiency, durability, and cost-effectiveness. 36. Gabbar is a wholesaler of food grains. He categorises his stock into different groups on the basis of their quality and also fixes up the prices accordingly. Identify the type of marketing function being mentioned in the given line. A) Physical distribution. B) Transportation. C) Warehousing. D) Standardisation and grading. Show Answer Correct Answer: D) Standardisation and grading. 37. Why is market research important in strategic marketing? A) Market research is only useful for large companies. B) Market research eliminates the need for marketing strategies. C) It helps identify customer needs and market opportunities. D) Market research is primarily focused on financial forecasting. Show Answer Correct Answer: C) It helps identify customer needs and market opportunities. 38. MARKETERS MUST HAVE A THOROUGH UNDERSTANDING OF HOW CONSUMER AND BUSINESS MARKETS THINK, FEEL, AND ACT AND OFFER CLEAR VALUE TO EACH AND EVERY TARGET CONSUMER. A) TRUE. B) FALSE. C) All the above. D) None of the above. Show Answer Correct Answer: A) TRUE. 39. What is the primary responsibility of a marketing manager towards society? A) Maximizing profits. B) Consumer satisfaction. C) Reducing product costs. D) Providing employment. Show Answer Correct Answer: B) Consumer satisfaction. 40. Also known as the distribution channels A) Process. B) People. C) Promotion. D) Place. Show Answer Correct Answer: D) Place. 41. Marketing does not include the following A) Labelling. B) Marketing planning. C) Selling. D) Packaging. Show Answer Correct Answer: C) Selling. 42. How do you perform a 'test market'? A) Sell the product at a few selected places and then observe the response. B) Sell the product by offering huge discounts and free gifts. C) Test the market by giving the product free to consumers. D) Market the product for a short time and then stop marketing it. Show Answer Correct Answer: C) Test the market by giving the product free to consumers. 43. It refers to a society's categorization of its people into rankings of socioeconomic tiers based on factors like wealth, income, race, education, and power. A) A. Heuristic. B) B. Social stratification. C) C. Culture. D) None of the above. Show Answer Correct Answer: B) B. Social stratification. 44. The process which allows companies to track outline behavior of target customer and find the best match between ads and prospects A) Permission Marketing. B) Behavioral Targeting. C) Customer Value Management. D) Personalizing Marketing. Show Answer Correct Answer: B) Behavioral Targeting. 45. What could be a recent technology disruption? A) Automation. B) Internet of Things. C) Computer. D) Artificial Intelligence. Show Answer Correct Answer: D) Artificial Intelligence. 46. Which segmentation method groups customers based on their knowledge, attitudes, uses, or responses to a product? A) Geographic segmentation. B) Psychographic segmentation. C) Demographic segmentation. D) Behavioral segmentation. Show Answer Correct Answer: D) Behavioral segmentation. 47. Both sides agree that they will not share confidential information. A) Mutual. B) Unilateral. C) All the above. D) None of the above. Show Answer Correct Answer: A) Mutual. 48. The growth stage of the Product Life Cycle typically involves: A) Introduction of competitors and increasing demand. B) Product elimination to avoid market saturation. C) Minimal marketing efforts due to high demand. D) Declining interest and reduced profits. Show Answer Correct Answer: A) Introduction of competitors and increasing demand. 49. Marketing activities start much before the ..... is produced A) Product. B) Waste. C) Plants. D) None. Show Answer Correct Answer: A) Product. 50. What is the significance of customer feedback in marketing? A) None of the above. B) It only applies to large companies. C) It is not important. D) It helps improve products and services. Show Answer Correct Answer: D) It helps improve products and services. 51. Whihch of the following does not come under the category of non controllable factors? A) Competition. B) Packaging decision. C) Credit policy of banks. D) Rate of inflation. Show Answer Correct Answer: B) Packaging decision. 52. Berikut ini adalah value of marketing, kecuali ..... A) Membangun merk yang kuat. B) Pemasaran efektif = Peningkatan profit. C) Kontribusi pada nilai perusahaan. D) Barang dan Pajak. Show Answer Correct Answer: D) Barang dan Pajak. 53. Which of the following is not part of the 4 Ps? A) Process. B) Product. C) Place. D) Promotion. Show Answer Correct Answer: A) Process. 54. Agile Limited has launched a new range of air conditioners in order to add value to the usability of the product. The new range of air conditioners have an inbuilt air purifier and are available in attractive colours. Identify the type of marketing philosophy being described in the above lines. A) Production concept. B) Marketing concept. C) Product concept. D) Societal marketing concept. Show Answer Correct Answer: C) Product concept. 55. The set of independent organizations responsible for making a product available to the consumers is called. A) Sales Manager. B) Marketing Channels. C) Retailer. D) Fulfillment Art. Show Answer Correct Answer: B) Marketing Channels. 56. How can packaging enhance brand identity? A) Packaging serves as a visual identity that differentiates products, evokes emotions, and builds customer loyalty. B) Packaging has no impact on customer perception. C) Packaging is only important for shipping purposes. D) Brand identity is solely determined by advertising campaigns. Show Answer Correct Answer: A) Packaging serves as a visual identity that differentiates products, evokes emotions, and builds customer loyalty. 57. Give clear directions; Be consistent; Treat employees fairly; Be firm when necessary; Set a good example; Delegate responsibility; Foster teamwork; Be ethical. A) Effective Management Techniques. B) Horizontal Organization. C) Rewards and encourage creativity. D) Human Resources. Show Answer Correct Answer: A) Effective Management Techniques. 58. In which stage of the Product Life Cycle do companies typically experience declining sales and profits? A) Introduction. B) Maturity. C) Growth. D) Decline. Show Answer Correct Answer: D) Decline. 59. Siapa yang akan dilayani oleh perusahaan A) Company. B) Customer. C) Competitor. D) Semua Benar. Show Answer Correct Answer: B) Customer. 60. A person, agent, agency, company or organization, which is instrumental in reaching the goods, merchandise or services to the ultimate consumer A) Broker. B) Retailer. C) Manufacturer. D) Wholesaler. Show Answer Correct Answer: B) Retailer. ← PreviousNext →Related QuizzesCommerce QuizzesClass 12 QuizzesClass 12 Business Studies Chapter 11 Marketing Management Quiz 1Class 12 Business Studies Chapter 11 Marketing Management Quiz 2Class 12 Business Studies Chapter 11 Marketing Management Quiz 3Class 12 Business Studies Chapter 11 Marketing Management Quiz 4Class 12 Business Studies Chapter 11 Marketing Management Quiz 5Class 12 Business Studies Chapter 11 Marketing Management Quiz 6Class 12 Business Studies Chapter 11 Marketing Management Quiz 7Class 12 Business Studies Chapter 11 Marketing Management Quiz 8 🏠 Back to Homepage 📘 Download PDF Books 📕 Premium PDF Books